Leadership Department

Director Of Operations & Delivery

Experience & Skills

Team management of a creative, marketing, and technology agency
Experience w/ contracts, budgets, timelines, resources, and staffing
Identifying ways to improve systems and process
Work with PM in managing developer and designer resources, both internal and freelancers
Work well with people and understand how to make their jobs easier
Negotiating and/or dealing with client requests
Timeline management
Passion for, and understanding of eCommerce, Mobile, CX, Design & Technology
Project management capabilities
Excellent communication skills

Work directly with account managers/project managers and MD to oversee agency operations
Turn the agency’s business strategy into reality
Increase profit margins agency-wide
Manage the details of internal processes
Lead special projects to expand the agency’s services
Improve agency profitability through resource management, budgeting, and streamlining systems
Identify when to hire freelancers, contractors, or new team members
Collaborate with MD & project managers to improve agency operations
Oversee and work alongside project managers to plan resources and utilization of staff
Manage / document processes and hold team members, including the CEO, accountable
Assist with project scope creation and creating estimates
Helping with contracts and SOWs to clients
Work with the bookkeeper to ensure invoices are paid
Oversee time tracking and reporting for all team members
Track project profitability. Create reports and present problems/solutions to the MD
Track project milestones and deadlines for key accounts
Identify problems with the agency and ideas on how to fix them
Engage with clients to ensure they are happy with our services
Engage with employees to ensure they are happy with their jobs
Oversee our relationships with partner companies
Train Project Managers

We are looking for team members to contribute, improve, and optimize our process, as well as bring new ideas and strategies to client projects.
At least 4+ years of agency or client service experience
Operations or team management experience is a MUST
E-commerce and/or web development experience preferred
Know how to “talk the talk” with designers and developers.
Exceptional communication or organizational skills
Proficient in Google Apps, Slack, and other project management tools(Clickup)