Leadership Department

Director Of Operations & Delivery

Full Time


Orius Digital is looking for a second in command, Operation & Delivery Director to help our growing startup agency. Overseeing delivery & internal operations for our key offerings such as eCommerce, UI UX Design, website builds & digital marketing for our impressive client portfolio as we build our growth program.

Previous types of work experience that would suit the role include agency-side Senior project managers/directors, product owners, digital project managers/directors, digital marketing managers, operation managers, and similar roles. (Must be an operational role)

The Role

Experience & Skills

  • Team management of a creative, marketing, and technology agency
  • Experience w/ contracts, budgets, timelines, resources, and staffing
  • Identifying ways to improve systems and process
  • Work with PM in managing developer and designer resources, both internal and freelancers
  • Work well with people and understand how to make their jobs easier
  • Negotiating and/or dealing with client requests
  • Timeline management
  • Passion for, and understanding of eCommerce, Mobile, CX, Design & Technology
  • Project management capabilities
  • Excellent communication skills

What You’ll Do

  • Work directly with account managers/project managers and MD to oversee agency operations
  • Turn the agency’s business strategy into reality
  • Increase profit margins agency-wide
  • Manage the details of internal processes
  • Lead special projects to expand the agency’s services
  • Improve agency profitability through resource management, budgeting, and streamlining systems
  • Identify when to hire freelancers, contractors, or new team members
  • Collaborate with MD & project managers to improve agency operations
  • Oversee and work alongside project managers to plan resources and utilization of staff
  • Manage / document processes and hold team members, including the CEO, accountable
  • Assist with project scope creation and creating estimates
  • Helping with contracts and SOWs to clients
  • Work with the bookkeeper to ensure invoices are paid
  • Oversee time tracking and reporting for all team members
  • Track project profitability. Create reports and present problems/solutions to the MD
  • Track project milestones and deadlines for key accounts
  • Identify problems with the agency and ideas on how to fix them
  • Engage with clients to ensure they are happy with our services
  • Engage with employees to ensure they are happy with their jobs
  • Oversee our relationships with partner companies
  • Train Project Managers


  • We are looking for team members to contribute, improve, and optimize our process, as well as bring new ideas and strategies to client projects.
  • At least 4+ years of agency or client service experience
  • Operations or team management experience is a MUST
  • E-commerce and/or web development experience preferred
  • Know how to “talk the talk” with designers and developers.
  • Exceptional communication or organizational skills
  • Proficient in Google Apps, Slack, and other project management tools(Clickup)


  • Competitive Salary based on experience & knowledge
  • Remote Working (Hybrid)
  • Macbook Pro
  • Medical/Vision/Dental/Insurance Benefits
  • Grow with a team and take ownership of this role.

Apply for the position