Orius Digital is a boutique digital agency specialising in eCommerce, digital strategy, and experience-led design. We work with ambitious brands to build, grow, and optimise their digital platforms. As we scale, we’re seeking a dynamic and entrepreneurial Head of Strategy & Account Management to establish and lead this critical department.
This is not your typical “Head of” role. We’re looking for a highly driven, hands-on leader who’s eager to build, shape, and grow the Strategy & Account Management department from the ground up. This role is ideal for a Senior Account Manager, Strategist, Consultant or Client Services Lead ready to step up into a leadership position — and get their hands dirty while doing it.
You’ll work closely with the CEO, project managers, UX designers, and developers to deliver exceptional digital and ecommerce outcomes. You’ll own both the client relationship and the strategic direction, ensuring we drive real impact for our clients while building a high-performing, client-centric team.
Lead the agency’s eCommerce and digital strategy function — including site experience, CRO, analytics, merchandising, product planning, and lifecycle marketing.
Guide brands in achieving performance KPIs and revenue growth across the shopper journey — from acquisition and engagement to conversion, retention, and loyalty.
Oversee the delivery of strategic initiatives from discovery to execution, ensuring alignment across design, UX, and tech delivery teams.
Drive data-informed thinking through methodologies such as user testing, A/B testing, customer journey mapping, persona development, and analytics.
Develop and own short- and long-term strategic plans tailored to each client’s goals, using frameworks such as OKRs and strategic impact/effort mapping.
Build and prioritise digital product roadmaps to identify immediate wins and scalable long-term opportunities across eCommerce and digital touchpoints.
Present strategic plans and roadmaps to C-level stakeholders with clarity and confidence, adapting based on feedback and evolving needs.
Own and grow key client relationships, providing high-level counsel and strategic oversight.
Ensure timely delivery of projects and services, working cross-functionally with internal teams to meet client objectives.
Lead the Account Management function across Digital Marketing, Managed Services, and Website Builds.
Identify growth opportunities within existing accounts and support new business development efforts.
Build, lead, and scale the Strategy & Account Management department from scratch.
Recruit and mentor a team of strategists and account managers, fostering a performance-driven culture.
Establish scalable processes for client success, strategic planning, and cross-team collaboration.
5–8+ years of experience in a digital agency or eCommerce-focused consultancy, with at least 2 years in a client-facing leadership role.
Background in Account Management, Strategy, or Consulting with demonstrated success in eCommerce and digital growth.
Proven ability to develop and deliver strategic roadmaps that drive measurable business outcomes.
Strong project delivery and client communication skills; able to manage expectations, timelines, and results with confidence.
Excellent written and verbal communication in English and Malay.
Resourceful, analytical, and hands-on — you’re not afraid to roll up your sleeves.
Passionate about digital experience, user behavior, and performance-led thinking.
Previous experience working directly with Shopify, DTC brands, or digital product teams is a strong advantage.
